Our highest priority is making sure that our clients have the support they need to experience the maximum benefit from their IT. With that in mind, we are pleased to announce our latest "new hire", SARA. SARA, our Service And Resource Assistant, is a new web-based customer support system and soon to be your favorite contact at Computer Network Services. SARA is designed to be convenient, easy to use and highly informative. SARA allows you to centrally and directly submit and track technical problems and issues. And, being web-based, our clients can access it 24 hours a day, 365 days a year. With the new system, you can: submit a request by email or phone receive automatic acknowledgement of receipt of your issue refer to an issue number for tracking be sure your issue is being automatically routed to the most skilled available tech obtain status email updates regarding your request receive email confirmation of resolution of the issue sign off on each completed request reopen any request that is not resolved to your satisfaction SARA Login: https://sara.cnsslo.com/im In order to streamline and enhance the quality of service to our customers, we have created a dedicated support email address. When you send an email to us using this email address, an issue number is automatically created. You will receive a return email acknowledgement giving you the issue number. The support email is: sara@cnsslo.com If you have any questions or comments about our new support system, please feel free to contact us at 805.543.1930 ext. 9 or email sara@cnsslo.com Sincerely, Service and Resource Assistant Computer Network Services sara@cnsslo.com www.cnsslo.com tel: 805.543.1930 ext. 9 fax: 805.543.5760 1413 Monterey Street San Luis Obispo, CA 93401 Copyright 2003. Site developed by Webeclectic.